8.+Support+Services+Documentation

Assessing Support and Ongoing User Needs || The Technical Resource Center department will be responsible for observing the use of the technical equipment. Initial training video will be available on Blackboard under the tab MY ORGANIZATION/Teaching Resource Center. Ongoing needs will be available either by one on one training or additional workshops. || Reporting Software/Hardware Issues || Issues can be reported on DTCC Blackboard website. There is a help desk and email addresses available for immediate support. Here is the link to the work order for the D.I.E.T. department. [] || Policy of Maintaining and Using Computers || Students, staff, instructors, and administrators have access to their own specific area on the school Intranet via ID and Password. No one else has access to these areas. Everyone is given 4 MB of space. If instructors need additional space they must ask their chair. No one is allowed to download software or hardware on the computers. This alleviates many of the problems associated with Virus protection. Students and teachers are allowed to use their own computers anywhere in the college. Internet is available throughout the college campus. The AUP policy is available online. Here is the link: [] || Help Desk || This is provided via phone or email. || Policy on Donation || Click on link below to view the DTCC Donation policy. [] || Finding, Organizing, and Funding Volunteers and Qualified Help || There is no need for this type of position on this initiative. || Procedure for Communicating New and Existing Policies || Policies are located in the Employee Handbook. ||
 * Support Services Documents **