7.+Maintaining+and+Supporting+Technolgoy

= Maintaining and Supporting Your Technology =

**Technology Oversight Committee**
Jerry Hammond, Director of Computer Media Support John Dorofee, Manager of Computer Media Support Ray Akey, Instructional Media Support Dawn Follin, Training Resource Center Instructor

Maintenance Service & Maintenance Plans
This initiative is on instruction of technologies already purchased. The Department of Information and Education Technology is responsible for these services. John Dorofee is the manager of the Computer Media Department. Since this technology is owned by the college, the maintenance service and plans is already intact.

Click below to see the organization chart for the Department of Information and Education Technology. []

**Inventory Control Issues**
This area is also under the control of the Computer Media Department. They are responsible for all maintenance and replacement parts. Since the majority of this technology (not the SmartBoard) resides in the Training Resource Center, it must be checked out for use. The instructor must make a request for use of the equipment. The instructor must complete the form and give 24-48 hours advanced notice on the request. The Computer Media Department is responsible for making sure that the equipment is in working condition and that the appropriate software is installed in the instructor’s classroom. The department uses a spreadsheet to track inventory which means all equipment can be accounted for 24/7.

**Maintaining and Upgrading Software and Hardware**
The Department of Media Support keeps track of maintenance and upgrades of software and hardware. They are the only ones that have access to upgrade anything on the college network. Please see organization chart under the heading Maintenance Service and Maintenance Plans.

**Resolving Technology Issues**
Support services are directed to Division of Information and Educational Technology also known as DIET. Help Desk phone numbers and work orders are done through this department. To contact the help desk call 302-856-5400 and ask for the help desk. Word orders are done through a link on Blackboard. Here is the link to submit a work order: []

Click below to see a PowerPoint presentation on work order management.